URGENT REQUIREMENTS FOR FIELD SERVICE ENGINEERS at the following locations:

• Lehi, Utah
• Burlington, Vermont
• Dallas, Texas
• Olive Branch, Mississippi

Responsible to provide customer support for a wide range of ULVAC products including CVD, PVD and etch semiconductor equipment, vacuum components and thin film solar equipment. Responsibilities will include, but may not be limited to:

• Acts as an intermediary between product, customer and factory.
• Performs equipment installations from hardware setup through process qualification.
• Plans for and completes all levels of preventative and corrective maintenance.
• Troubleshoots technical issues to component level.
• Diagnose and recommend solutions for complex equipment downs.
• Performs complex retrofits and may occasionally organize and lead retrofit activities.
• Understands and performs all process qualifications of equipment including ability to utilize customer's metrology equipment.
• Uses routine equipment and process data to diagnose equipment issues.
• Utilizes equipment schematics and mechanical drawings to diagnose equipment issues.
• Uses written procedures to maintain equipment and may be required to correct or write procedures and methodologies.
• Participates in and may lead customer meetings.
• Assist field management in establishing and achieving objectives for assigned accounts.
• Reports to and keeps immediate supervisor informed of customer issues and equipment performance.
• Takes initiative to avoid and resolve customer problems.
• Provides technical guidance to less experienced FSE's.
• Instructs customers in the operation and maintenance of equipment and may be required to give formal class training.
• Follows all ULVAC safety initiatives.

Skills/Qualifications:

• Exceptional written and verbal communication skills.
• Capability to quickly gasp new concepts without formal training.
• Can deliver high levels of customer satisfaction.
• Ability to effectively use hand tools, meters, scopes and other specialized troubleshooting equipment.
• Ability to routinely lift, pull or push objects up to 50 lbs. with or without assistance.
• Capable of working and making decisions independently.
• Ability to effectively communicate in a multi-lingual and culturally diverse environment.
• Proficiency in Microsoft Office (Power Point, Excel, Word, Outlook)

Working Conditions:

• May be exposed to cramped work space, mechanical, electrical, and/or chemical hazards.
• Requires attentiveness to safety precautions at all times.
• Occasionally will be required to work rapidly for long periods of time; will routinely bend, stoop, reach, and walk.
• Shift work and pager duty may be required as needed.
• Travel as required.

Education:

• ASEET and 5 - 7 years electro-mechanical experience or equivalent.
• BSEET and 4 - 5 years electro-mechanical experience or equivalent.
• At least 3 years experience in the semiconductor industry.
• Requires possession of a current driver's license and passport.
• Must be willing and able to travel both regionally and internationally.
• CVD equipment experience is beneficial but not required.
• Japanese language studies or understanding is beneficial but not required.

Support our flagship import systems for PVC/CVD/Etching processes. Will be required to work up to 50% in a clean room environment. Candidate should have a B.S. degree in Electrical Engineering, Physics or Material Science with 5+ years' semiconductor experience in PVD/CVD/Etch. Responsibilities will include, but not be limited to:

• Learn all aspects of the 300mm PVD/CVD tool and processes
• Learn all aspects of ULVAC's Etch system line-up and processes
• Create and follow up on weekly action item list
• Feedback customer information to the local and overseas factory
• Support Electrical/Mechanical/Process Engineering for the tool
• Provide Field Service Engineers with installation schedule, engineering advice, technical support, etc.
• Create additional documentation for the systems as needed by the customer
• Develop and assist with tool training for the customer
• Create parts lists for each system
• Assist customer and CSL team with parts support
• Will need to troubleshoot Electrical/Mechanical/Process issues with the tool
• Anticipate customer needs and proactively work with factory to ensure those needs are met
• Travel requirements 25-50%

Skills/Qualifications:

• Proficiency in reading schematics and mechanical assembly drawings, and troubleshooting with a multimeter.
• Experience in using RGA's and Helium Leak detectors
• Proficiency in Microsoft Office (Power Point, Excel, Outlook)
• Good organization and communication (oral and written) skills, meticulous, and can work with minimal supervision
• Japanese language skills, a plus
• Working knowledge and understanding of basic engineering concepts and vacuum technology

Send resume and salary history (mandatory) to DHanley@us.ulvac.com. Resumes may also be faxed to (978) 689-6301 Attn: Human Resources.